We as a company aim to bring together the best & the most experienced human resource and technology under the same roof. It is our constant endeavor to develop and nurture the most potent and yet highly under-utilized resource, the human resource.
An answering service is a business service that basically answers telephone calls and conveys messages to the clients. The answering service from PTC BPO Services is capable of doing this and more. We specialize in providing effective and accurate answering services that save time and cost.
Every successful business focuses on three elements of customer relationship management - customer acquisition, customer growth and customer care. PTC BPO Services is a perfect choice to be your Customer Relationship Manager. We will help you to track the buying patterns of your customers, detect market trends and accordingly sell your product or services.
The process of direct response marketing is offered by an inbound call center. We help you broadcast your product and services through print and electronic media and also handle the customer calls. Our agents ensure that every call results in sales. PTC BPO Services ensures that each incoming call is processed efficiently and appropriately by its call center representative.
The help desk is the central hub through which problems and issues are reported. PTC BPO Services provides tailor-made solutions to provide a superior customer service interaction and thus leveraging each customer relationship to the fullest.
Inquiry handling is a key function for an inbound call centre. All inquiries of the customers are handled appropriately and the detailed information about a particular service or product is given. PTC BPO Services has an inbound call centre that offers all information required for the customer to have a thorough understanding of the products or services.
Tech support is the central hub through which computer problems and issues are reported. Our certified engineers provide tailor-made tech support solutions in a quick and efficient way so that customers can enjoy greater peace of mind.
Through this service, an inbound call centre offers qualified leads to increase business opportunity in your organization. PTC BPO Services takes charge of your hard earned inquiries to qualify, nurture, quantify and deliver ready-to-close sale opportunity with excellent return on investment.
PTC BPO Services provides management of client's email traffic on behalf of our clients. We work towards building quality customer relationship for our clients. We have successfully and competently handled email support. Our experience ranges from the simple to the complex.